TRADE & WIN LOYALTY PROGRAM IN OCTAFX

 WHAT ARE PRIZE LOTS AND HOW ARE THEY CALCULATED?

Prize lots are calculated as follows: For OctaFX MT4 and OctaFX MT5 accounts 1 traded lot equals 1 prize lot. Prize lots are calculated for closed orders only.

SHOULD MY TRADES BE PROFITABLE TO RECEIVE PRIZE LOTS?

No, prize lots are credited for both profitable and losing trades.

HOW MANY LOTS DO I HAVE?

You can check it in your personal area under Prize lots icon. If you don't see prize lots, please mind that they are recalculated every 10 minutes.

I AM TRADING BUT DON'T SEE PRIZE LOTS ON MY BALANCE.

You might be having less than 1 prize lot or your trades are not closed yet. Prize lots are only credited for closed orders. Please also mind that they are recalculated every 10 minutes.

WHEN WILL MY PRIZE LOTS EXPIRE?

There is no expiration date for prize lots.

СAN I WITHDRAW PRIZE LOTS OR ADD THEM TO MY BALANCE?

You can only use prize lots to exchange them for gadgets and merchandise.

DO THESE PRIZE LOTS AFFECT MY DEPOSIT BONUS LOTS?

Prize lots don't affect your deposit bonus lots in any way.

THE PIN IS REQUIRED ON CHECKOUT. WHAT PIN IS THAT?

This is the same PIN that you use for withdrawals. You might find in the email with login/account number that we sent to your email address when you opened your first account with OctaFX. In case you cannot access the email, you are able to restore the PIN in your personal area.

WHAT ADDRESS SHOULD I USE FOR DELIVERY? CAN IT BE DIFFERENT FROM THE ONE ON MY ACCOUNT PROFILE?

You can use your current address that you wish prizes should be delivered to. It can be your home or office address.

ARE GIFTS DELIVERED FOR FREE?

Yes, OctaFX covers all the delivery costs.

CAN I CHANGE MY ORDER?

Unfortunately, you cannot change your order since it's been made. Please, address our Customer Support.

CAN I ORDER THE SAME GIFT TWICE?

You cannot order the same gift twice, however you can collect prize lots and order another gift of your choice.

HOW LONG DOES IT TAKE FOR MY GIFT TO ARRIVE?

It usually takes from 1 to 3 weeks for gift to arrive. You can also track your order status in "Order history" tab in Trade&Win shop.

IT'S BEEN MORE THAN 2 WEEKS SINCE I ORDERED THE GIFT. WHERE IS IT?

Please, use tracking code to track your order. It's available in Personal area. Go to Trade&Win shop and click "Order history" to see tracking codes and order statuses.

CAN I TRACK MY ORDER?

Yes. Tracking is available in Personal area. Go to Trade&Win shop and click "Order history" to see tracking codes and order statuses.

CAN I ORDER GIFTS FREE OF CHARGE?

Sure, all orders in Trade&Win promo are made free of charge.

CAN I SHARE PHOTOS OF MY GIFT?

You can share the photos of your gift across all SMM channels using #TradeAndWin hashtag. If your photo is the best we will grant you 25 prize lots as a bonus.

HOW TO PARTICIPATE IN #TRADEANDWIN 25 LOTS RAFFLE?

Share the photos of your gift using #TradeAndWin hashtag. If your photo is the best we will grant you 25 prize lots as a bonus.

I ORDERED A GIFT AND IT LOOKS DIFFERENT. WHY?

Please mind that images used in marketing materials are not necessarily representative of actual gifts. Actual gifts may vary.

HOW CAN I JOIN TRADE & WIN PROGRAM?

Just trade on any of your real accounts and start receiving prize lots for every closed order. You are only eligible to take part in this promotion if you are a resident of Indonesia, Malaysia,Thailand, Pakistan and India.

WHAT COUNTRIES ARE ELIGIBLE TO TAKE PART IN THIS PROMOTION?

The Promotion is open to OctaFX customers in Malaysia, Indonesia, Thailand, Pakistan and India aged 18 or over at the time of entry.

DOES THE SCOPE OF GIFTS IN TRADE & WIN DEPEND ON MY STATUS?

Yes, it does:

Silver status holders can additionally claim AirPods and Apple Watch.

Gold status holders can additionally claim MacBook Air and iPhone XR, as well as the Silver status gifts.

Platinum status holders can claim MacBook Pro and iPad Pro, as well as the Gold and Silver status gifts.

HOW DOES A FASTER ACCUMULATION OF PRIZE LOTS IN TRADE & WIN WORK?

You get more prize lots for trading one lot depending on your status:

Silver—1.25 prize lots for one lot traded

Gold—1.5 prize lots for one lot traded

Platinum—2 prize lots for one lot traded.